Check out our most frequently asked questions here. If you still need help, please contact us!
How do I book custom event services?
Minimum styling budgets start at $1,000.00.
A 50% non-refundable setup and decorating deposit is required to reserve your event date and time.
Planning starts as soon as your deposit is received and the funds are used towards preparing for your event.
Final payment is due two weeks prior to your event.
Bookings must be made within at least 6 weeks prior to your requested event date.
Expedited bookings are subject to a rush fee.
Final guest count is needed 2 weeks prior to your event date.
All event inquiries are processed through our online inquiry form located here
How do I book a slumber party?
Sleepover pricing starts at $125 per guest (2 tent minimum). Package pricing is available for groups of 5+.
All setups include local delivery within 20 miles of Middletown, Delaware, and next-day breakdown. Additional travel fees apply for areas outside of the 20 mile radius.
Choose one of our pre-set themes or we can assist with creating a custom theme.
Reservations must be made within at least 4 weeks prior to your requested event date.
A 50% deposit is due to reserve your date. Final payment is due, two weeks prior to the event.
Expedited bookings are subject to a rush fee. Additional tent requests after the final payment date will be subject to additional fees and availability is not guaranteed.
To inquire about a sleepover please fill out the contact form here.
Cancellations and Postponements
In the event that you decide to cancel for any reason (up to and including current restrictions related to Covid), please note that refunds will not be processed.
Rescheduling is available, if you choose to move your event to a later date (subject to availability)
When will my order ship?
All non-custom orders are processed within 2 - 3 business days and shipped via UPS Ground. Orders ship on Tuesdays and Thursdays.
How long does shipping take?
All orders are shipped via UPS Ground services. Orders are shipped out of Delaware and shipping times vary, depending on the destination. Most orders arrive within 2-5 business days.
When will I receive my Refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7- 10 business days.
What is your Return Policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Custom orders
- Balloons (all sales are final)
- Downloadable software products
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Cancellations (if applicable)
As stated within our styling packages, no refunds will be issued for cancelled events. Rescheduling is available for all styling and planning packages.
With every purchase made there is a happy dance and excitement as we package your order!
QUALITY & CARE
Each order is looked over with care to ensure we only send you quality products.
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